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  • Meet Our Staff
    2006 a bachelor s degree in civil engineering from University of South Florida He earned his Professional Engineer s license and was named director of operations in 2011 Andy is a member of the Water Environment Federation Florida Water Pollution Control Operators Association American Water Works Association and the American Society of Civil Engineers He manages 76 employees and oversees the operation of BSU s two water production plants and two water reclamation facilities as well as associated fieldwork and service activities STEVEN A RICHARDS CPA DIRECTOR OF FINANCE Steve is responsible for maintaining the utility s financial records supervising investments and overseeing all accounting activities He directs the activities of the finance department including preparing financial statements and budgets and coordinating purchasing disbursements cash management and debt administration Steve is a certified public accountant licensed in the state of Florida Steve joined BSU in 2015 after nearly ten years with CliftonLarsonAllen the national public accounting firm that audited BSU s financial statements He previously spent five years as a staff CPA and auditor with a Naples firm Steve holds a business administration degree from The Ohio State University a master s of education from Xavier University in Cincinnati and a master s in accounting and taxation from Florida Gulf Coast University He is a member of the American Institute of Certified Public Accountants and Florida Institute of Certified Public Accountants Kim P Hoskins P E Director of Engineering Kim supervises the planning design permitting budgeting scheduling and construction administration of the utility s capital improvement program as well as the review inspection and acceptance of developer contributed projects She oversees BSU s engineering inspections and geographic information systems staff A Lee County native Kim holds a bachelor s degree in environmental engineering from University of Florida As a college student she interned at BSU and then began her professional career with the utility serving as assistant engineer for three years Her previous work experience includes project management with the Fort Myers based planning design and surveying firm Barraco and Associates Inc development review with Lee County Department of Community Development and engineering project management with Lee County Utilities Robert Drobish Director of Information Technology Robert who joined BSU in 2013 is the Director of Information Technology He is responsible for computer hardware software and network infrastructure for the utility including its local and wide area networks and it s communications systems as well as the records management group Robert s background includes more than 20 years of information technology and operational experiences as a VP for an IT services provider corporate IT director and business operations manager His efforts have taken him around the US Macau China Peru South Africa and Nova Scotia Working in many aspects of IT and business gives Robert an in depth understanding of technology its impact on business operations and how to maximize this integrated relationship Lisa Karnow Customer Service Manager Lisa oversees BSU s customer service department which is responsible for opening new

    Original URL path: http://www.bsu.us/about-bsu/meet-our-staff.html (2016-05-02)
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  • A History of Reclaimed Water Service
    to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home About Us A History of Reclaimed Water Service A History of Reclaimed Water Service Effluent is a byproduct of the wastewater treatment process Each day BSU treats millions of gallons of sewage and must dispose of this treated wastewater in a sanitary and cost effective manner In the past it was common for utilities to pump effluent directly into rivers and oceans As treatment methods and pollution regulations evolved discharges to large bodies of water were replaced with storage ponds where effluent evaporated into the air and seeped into the ground Some utilities built deep wells to dispose of effluent Today advanced methods of treatment have made effluent cleaner and safer As our fresh water supply dwindles reclaiming effluent for outdoor irrigation makes sense and helps conserve potable or drinkable water BSU was founded in 1970 to provide safe and reliable drinking water in Bonita Springs Twenty years later the BSU Board of Directors decided to establish a wastewater system to protect the environment promote economic opportunity and enhance service to its member customers BSU acquired a wastewater treatment facility and other infrastructure from Springs Environmental Systems Inc which at that time only served Bonita Bay In the years that followed BSU expanded wastewater capacity and extended service throughout the area Today BSU serves more than 40 000 wastewater connections in a 60 square mile franchise in Bonita Springs and surrounding areas of unincorporated Lee County At the time BSU acquired the Springs Environmental Systems plant and as a condition of the acquisition effluent was delivered to Bonita Bay Properties Inc to be used for irrigation within Bonita Bay BSU recognized this reclaimed water disposal system was the most cost effective and environmentally beneficial method of effluent disposal then available Other alternatives would have required a considerable financial investment for the acquisition of land and construction of disposal facilities with resulting rate increases for member customers Over the years BSU s wastewater treatment capacity has increased substantially along with its need for effluent disposal In cooperation with Resource Conservation Systems LLC RCS the irrigation company established by Bonita Bay Properties reclaimed water systems have been extended throughout additional master planned communities including The Brooks and Highland Woods in medians along U S 41 and in adjacent areas all at the developer s expense RCS is required to provide millions of gallons of storage capacity for all reclaimed water produced by BSU on a daily basis even when wet weather makes irrigation of golf courses and neighborhoods not possible By requiring RCS to provide this stora ge pumping and distribution capacity BSU has saved its member customers millions of dollars in costs for alternative and backup disposal systems In fact most Florida utilities with reclaimed water systems incur substantial costs to provide backup or secondary disposal alternatives during rainy or wet weather periods RCS pays BSU

    Original URL path: http://www.bsu.us/about-bsu/a-history-of-reclaimed-water-service.html (2016-05-02)
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  • Community Care
    Reclamation Annual Reports BSU Board of Directors Meet Our Staff A History of Reclaimed Water Service Community Care Customer Service New Service Inquiries How to Read Your Water Meter How to Read Your Bill BSU Rates Frequently Asked Questions Forms and Documents Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home About Us Community Care BSU raised 500 and more than 534 pounds of food for the BSAO Bonita Springs Utilities raised 500 and more than 534 pounds of food for the Bonita Springs Assistance Office through fundraising events held last month BSU employees coordinated a bake sale and raffle to make a donation to the BSAO for the holiday season We believe in the BSAO s mission to provide a hand up not a hand out says Fred Partin executive director of BSU The Bonita Springs Assistance provides temporary assistance to the residents of Bonita Springs who have been affected by unexpected hardships The reasons for emergency assistance often vary but many times result from a major illness job layoff death of a family member or devastating family situation BSU participated in Star Spangled Bonita parade Bonita Springs Utilities employees participated in the annual Star Spangled Bonita parade held July 4 The theme

    Original URL path: http://www.bsu.us/about-bsu/community-care.html (2016-05-02)
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  • Customer Service
    Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service How to Read Your Water Meter Reading Your Water Meter Your water meter is identified by a number that is printed or engraved on its lid This number also is included on your monthly bill Water usage is recorded on the meter s dials which are read from left to right 0 5 3 9 6 5 0 BSU Meter Readers BSU reads your meter once a month The meter reader will visit your property briefly on approximately the same day each month Please help the meter readers by keeping bushes trimmed so that readers have unobstructed access to the meters for routine monitoring and emergency repairs If your meter is in an area guarded by a pet please let us know so that we can be prepared When BSU meter readers see unusually high usage they will check the meter a second time before submitting the information for billing If you would like to have a reading rechecked again and are willing to pay for a return visit please call Customer Service at 239 992 0711 Testing Your Meter If you have talked with Customer Service and still cannot account for a

    Original URL path: http://www.bsu.us/customer-service.html (2016-05-02)
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  • New Service Inquiries
    Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service New Service Inquiries New Service Inquiries For new service inquiries please read the information below or call BSU at 239 992 0711 during business hours from 7 30 a m until 5 p m Monday through Friday How do I arrange to start service to my home or business Owners Call BSU at 239 992 0711 five business days prior to closing on the property Please be prepared to provide personal information the property address proof of ownership and the date of the closing of the property Our customer service representative will provide information about your deposit and your nonrefundable transfer fee at that time Renters Renters are required to visit our office at 11900 E Terry St or have the representing rental agency fax over the required documentation To set up your service we will need identification copy of a fully executed signed lease and a deposit plus a nonrefundable transfer fee Business Call BSU at 239 992 0711 five business days prior to closing on the property Please be prepared with personal information the property address tax identification number articles of incorporation business license the date of the closing of the property and or other business documentation Can deposits be waived for owners A property owner may have the deposit requirement waived by providing a letter of credit including payment record from another utility company The deposit may also be waived if the property owner signs up for automatic bank draft payments Deposit waivers are not offered to those renting their homes When are deposits refunded If you are an owner and the following three conditions are met your deposit will be refunded after 18 months of continuous service If there have been no checks returned by your bank for insufficient funds If service has not been disconnected for non payment If there have been no late payments Please call our office to request a refund What is the charge for service for a single family home The base charge depends on the meter size and monthly service The average home is equipped with a three quarter inch meter with a monthly base charge of 8 11 for water and 28 48 for sewer service plus a 4 06 billing fee The base charge covers the fixed expenses associated with the operation and maintenance costs for providing water and or wastewater service to your home or business If we sell our property or move what information should we provide BSU and when should

    Original URL path: http://www.bsu.us/customer-service/new-service-inquiries.html (2016-05-02)
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  • How to Read Your Water Meter
    FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service How to Read Your Water Meter How to Read Your Water Meter Reading Your Water Meter Your water meter is identified by a number that is printed or engraved on its lid This number also is included on your monthly bill Water usage is recorded on the meter s dials which are read from left to right 0 5 3 9 6 5 0 BSU Meter Readers BSU reads your meter once a month The meter reader will visit your property briefly on approximately the same day each month Please help the meter readers by keeping bushes trimmed so that readers have unobstructed access to the meters for routine monitoring and emergency repairs If your meter is in an area guarded by a pet please let us know so that we can be prepared When BSU meter readers see unusually high usage they will check the meter a second time before submitting the information for billing If you would like to have a reading rechecked again and are willing to pay for a return visit please call Customer Service at 239 992 0711 Testing Your Meter If you have talked with Customer Service and still cannot

    Original URL path: http://www.bsu.us/customer-service/how-to-read-your-water-meter.html (2016-05-02)
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  • How to Read Your Bill
    Service New Service Inquiries How to Read Your Water Meter How to Read Your Bill BSU Rates Frequently Asked Questions Forms and Documents Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service How to Read Your Bill How to Read Your Bill Here at Bonita Springs Utilities we want to make sure you understand everything about your bill To do so we ve created an interactive example bill with guides that explain each area of the bill Account Number This is your account number It consists of the location beginning with L and your customer number beginning with C Please use BOTH numbers when referencing your account Bill Date This shows the date your bill was printed and mailed BSU Contact Information This information lets you know how to contact us Meter Number This is the serial number printed on your meter Previous Balance Shows the amount due on last month s statement Payment Received Shows payments credits and the date they were recorded during this period Water and Sewer Charges Consists of monthly consumption plus base charges Past Due Date Shows any unpaid balance if applicable Current Due Date The date the entire balance on your account is due Current Charges

    Original URL path: http://www.bsu.us/customer-service/how-to-read-your-bill.html (2016-05-02)
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  • BSU Rates
    Water Sewer 3 4 2 600 00 300 00 250 00 3 925 1 6 500 00 350 00 290 00 9 812 1 1 2 13 000 00 530 00 525 00 19 625 2 20 800 00 730 00 605 00 31 400 Please call for information about larger meters Residential Deposits Meter Size Water Deposit Sewer Deposit 3 4 65 100 1 170 250 1 1 2 330 500 2 520 800 A residential property owner may have the deposit requirement waived by providing a letter of credit from another utility company which shows a positive 18 month payment history Deposits are not waived to those who are renting Residential deposits are refunded after 18 months of continuous service as long as the account has had no returned checks service has not been disconnected for non payment and there have been no late payments Charges for Water Used The first 6 000 gallons are charged at 3 66 per thousand gallons The next 6 001 to 12 000 gallons are charged at 4 44 per thousand gallons Usage from 12 001 to 18 000 gallons is charged at 5 22 per thousand gallons If 18 001 gallons or more are used the charge is 6 00 per thousand gallons Amount of water used Price 0 6 000 3 66 6 001 12 000 4 44 12 001 18 000 5 22 18 000 6 00 The monthly charge for commercial wastewater or sewer treatment service includes a monthly charge based on meter size plus 3 70 per thousand gallons of water used Residential wastewater customers are charged the rate of 28 48 for single family residential duplex or triplex homes regardless of meter size and are capped at 16 000 gallons per month There is no extra billing fee 4 06 if the customer is also a water customer Homes that use Unmetered sewer service only not water are charged a flat rate of 46 73 per month Meter Size Base Rate 3 4 28 48 1 71 17 1 1 2 142 43 2 227 85 In addition to potable water meters irrigation meters may also be installed The water is billed at the same rate for both meters Sewer charges are based on the water consumption of the potable meter Irrigation meters bill for water usage only Installation costs for irrigation meters include the meter connection fee plus labor and installation materials based on the results of a written cost estimate Cost estimates may be requested via a fax to customer service at 239 947 7460 at no cost to the customer The irrigation meter size must be included in the faxed cost estimate request along with customer s service address and contact information Charges for multi family homes and Mixed Master a combination of residential and another classification are based on water usage plus a monthly per unit rate of 6 48 for water and 22 78 for sewer service Water and Wastewater Service

    Original URL path: http://www.bsu.us/customer-service/bsu-rates.html (2016-05-02)
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