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  • Frequently Asked Questions
    7 30 a m until 5 p m Monday through Friday We suggest that you call with routine inquiries during those hours However our telephones are answered around the clock to respond to emergencies Please call 239 992 0711 to report service disruptions waterline breaks or other urgent matters We are closed on the following holidays New Year s Day Independence Day Day after Thanksgiving President s Day Labor Day Christmas Day Memorial Day Thanksgiving Day Do I have to connect to the sewer Yes pursuant to Section 381 00655 of Florida Statutes homeowners are required to connect to the central sewer system within one year of the actual system being in service and available to their property Go to http www flsenate gov Laws Statutes 2012 381 0065 to read the complete Statute What is the utility s billing cycle Bills are issued monthly and there are four billing cycles every month Each statement typically covers from 27 to 33 days Due dates vary according to your billing cycle Can we pre pay our account Yes by using any of our four payment methods How can I find my account number Your account number is a combination of your Location number and your Customer Number and is shown on your bill it is the number that starts with the letter L is followed by seven numbers then the letter C then five numbers When are deposits refunded If you are an owner and the following three conditions are met your deposit will be refunded after 12 months of continuous service If there have been no checks returned by your bank for insufficient funds If service has not been disconnected for non payment If there have been no late payments Please call our office to request a refund Can deposits be waived for owners A property owner may have the deposit requirement waived by providing a letter of credit including payment record from another utility company The deposit may also be waived if the property owner signs up for automatic bank draft payments Deposit waivers are not offered to those renting their homes What is the base charge for a single family home The base charge depends on the meter size and monthly service The average home is equipped with a three quarter inch meter with a monthly base charge of 8 11 for water and 28 48 for sewer service plus a 4 06 billing fee The base charge covers the fixed expenses associated with the operation and maintenance costs for providing water and or wastewater service to your home or business If we leave for the summer or an extended trip do our bills stop No even if the water is turned off base charges for water and sewer service continue If we re away for an extended time can our bill be sent to an alternate address Yes Please note the new address on the return portion of your bill If we sell our property what information

    Original URL path: http://www.bsu.us/customer-service/frequently-asked-questions.html (2016-05-02)
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  • Forms and Documents
    A History of Reclaimed Water Service Community Care Customer Service New Service Inquiries How to Read Your Water Meter How to Read Your Bill BSU Rates Frequently Asked Questions Forms and Documents Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service Forms and Documents Forms and Documents Customers contractors and or other interested parties are encouraged to use our writeable forms below to easily submit information to BSU at This email address is being protected from spambots You need JavaScript enabled to view it This email address is being protected from spambots You need JavaScript enabled to view it or This email address is being protected from spambots You need JavaScript enabled to view it Forms are in writeable PDF form If you need to download the latest Adobe Reader software please click here For submissions please download the form fill in out save it and attach it to an email Service Forms GIS Data Request Automatic Electronic Funds Transfer EFT Form Automatic payments GIS Data Request Form Member Service Application Required for all service W 9 Form Required for all service Account Maintenance New Construction Address Change Form only mailing address changes New Construction Service Process B usiness Name Change Affidavit

    Original URL path: http://www.bsu.us/customer-service/forms-and-documents.html (2016-05-02)
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  • Boil Water Notice FAQs
    making until tests verify the water is safe Tests typically take 48 hours In the meantime tap water should be boiled to kill any microorganisms that may be present How long should water be boiled Vigorous boiling for at least one full minute is the safest and most effective method of water disinfection Fill a pan or pot with cold water and start timing when steady streams of bubbles pop from the bottom of the pan Be careful lifting heavy pots and pans and cool the water before using it for washing or tooth brushing Store the disinfected water in clean covered containers Using bottled water is an option How does boiling water make it safe to drink Boiling water purifies it because disease causing bacteria viruses and parasites are destroyed by heat Boiling does not remove them from the water but it does kill them preventing them from causing illness Can I wash my hands in tap water What about food Tap water and antibacterial soap for hand washing is safe for basic hygiene but if you are washing your hands to prepare food use bottled or boiled water Fruits vegetables and other foods should be washed only with boiled or bottled water Can I use tap water for making coffee tea baby formula or frozen juice No Water intended for drinking must be vigorously boiled for at least a full minute before being used to brew coffee or tea or being mixed with formula drink concentrates or juices Can I use my icemaker Ice already in your freezer when the boil water notice is issued is safe but icemakers should be turned off until the notice is lifted Then empty the ice tray several times to flush the water line to the ice maker Freezing does not disinfect water Is it safe to use a dishwasher Most dishwashers do not reach high enough temperatures to kill bacteria so dishes should be washed in boiled water You also can wash with tap water and rinse dishes for a minute in a solution of 1 tablespoon of bleach and a gallon of tap water Allow dishes to completely air dry What about laundry It is safe to wash clothes in tap water What are the recommendations for bathing and tooth brushing Use boiled or bottled water to brush your teeth but tap water is fine for bathing showering and shaving Avoid getting water in your mouth eyes and nose and keep an eye on children in the bathtub People with recent cuts surgical wounds immunity problems or chronic illnesses may consider using boiled water for bathing Parents may want to use water that has been boiled and cooled to bathe newborns and young infants I have a water filter doesn t that protect me Water filters in refrigerators and pitchers do not remove bacteria For under sink filters read the manual or check with your installer to determine the filter s bacteria removal capabilities If in doubt boil the water

    Original URL path: http://www.bsu.us/customer-service/boil-water-notice-faqs.html (2016-05-02)
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  • How to Register For An Online Account
    and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service How to Register For An Online Account How to Register an Online Account with BSU Your browser does not support the video tag Are you having trouble viewing this video Try watching this on a Firefox Safari or Chrome web browser If you are viewing this on an Internet Explorer web browser please download the newest update here How to Register for BSU s New Online Payment System To register your account either visit bsu firstbilling com directly or go to the BSU homepage at www bsu us and click on the Pay Your Bill tab When you are brought to the login area click on the blue button on the bottom right hand side that says Register Step 1 In Step 1 you will need your customer account number i e L123456 C1234567 to create your account This is located on the top right corner of your bill When typing in your account number remember that it is case sensitive which means the letters need to be capitalized to finish this step Once you have the correct account number and street number filled out click on the Confirm Address button to make sure you have the correct information Step 2 In Step 2 you will need to fill out your name email address and create a password for your new billpay account Your password must be between 6 50 characters and include 1 uppercase

    Original URL path: http://www.bsu.us/customer-service/how-to-register-online-account.html (2016-05-02)
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  • Landscaping Around Your Water Meter
    Treatment Water Reclamation Annual Reports BSU Board of Directors Meet Our Staff A History of Reclaimed Water Service Community Care Customer Service New Service Inquiries How to Read Your Water Meter How to Read Your Bill BSU Rates Frequently Asked Questions Forms and Documents Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service Landscaping Around Your Water Meter How to Landscape Around Your Water and Sewer Devices Bonita Springs Utilities is dedicated to giving you the highest quality of service Help us help you by making sure that your meter box and backflow devices are easily reachable for our technicians Please observe the following landscaping guidelines Vegetation cannot completely surrond the meter boxes and backflow prevention devices Vegetation shall not hinder access to meter boxes and backflow prevention devices 2 5 ft or 30 inches of clearance should be provided around the meter box and backflow prevention device The illustration on the left shows the acceptable landscaping plans for meter box and backflow prevention devices According to the Bonita Springs Fire Department 7 5 ft of clearance should be provided on either side and 4 ft in the rear of the fire hydrant The illustration to the right shows the acceptable landscaping

    Original URL path: http://www.bsu.us/customer-service/landscaping.html (2016-05-02)
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  • Sign Up for Emergency Alerts
    Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area User Name Password Remember Me Forgot your password Forgot your username Create an account PHONE 239 992 0711 800 583 1496 FAX 239 947 7460 Home About Us Our History How Bonita Springs Utilities Began Company Information Member Owned Since 1971 BSU Franchise Area Map Our Facilities Water Treatment Water Reclamation Annual Reports BSU Board of Directors Meet Our Staff A History of Reclaimed Water Service Community Care Customer Service New Service Inquiries How to Read Your Water Meter How to Read Your Bill BSU Rates Frequently Asked Questions Forms and Documents Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service Sign Up for Emergency Alerts Sign up for BSU Emergency Alerts Bonita Springs Utilities Inc utilizes an alert system for large scale water emergencies such as drinking water contamination and announcing extending and rescinding boil water notices Your contact information will remain private and will only be used for large scale emergencies affecting 200 or more customers in your area Get informed

    Original URL path: http://www.bsu.us/customer-service/alerts-sign-up.html (2016-05-02)
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  • Going Paperless: Your FAQ's Answered!
    Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service Going Paperless Your FAQ s Answered Going Paperless Your FAQ s Answered 1 Why should I go paperless Paperless billing and payments save time and money and best of all it helps the environment Login to your online account and click the icon to opt in for paperless billing If you need help registering for an online account click here 2 Is paying my bill online safe Making payments online is actually as safe and dependable as paying by mail We use a secure system so our member customers can safely and securely make payments to their accounts 3 With electronic billing can I still pay by check credit card or by phone Yes Customers who receive their bills electronically may pay Online through their financial institutions Online at bsu firstbilling com with a bank account or credit card for one time or recurring payments By mail to Bonita Springs Utilities P O Box 11689 Naples FL 34101 By phone at 239 992 0711 or toll free at 800 583 1496 In person at our office located at 11900 East Terry Street You may pay your bill in person at our drive through window or in our lobby between 7 30 a m and 5 p m In the evenings and on the weekends there is a drop box located on the south side of the building at the drive through window for your convenience 4 What forms of payment can I use to pay my bill online We currently accept the following credit cards for online payment Visa MasterCard Discover American Express 5 How do I know that my payment was made After completing the payment process a confirmation page with a corresponding confirmation number will

    Original URL path: http://www.bsu.us/customer-service/going-paperless.html (2016-05-02)
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  • Avoid Utility Fraud
    Annual Reports BSU Board of Directors Meet Our Staff A History of Reclaimed Water Service Community Care Customer Service New Service Inquiries How to Read Your Water Meter How to Read Your Bill BSU Rates Frequently Asked Questions Forms and Documents Boil Water Notice FAQs How to Register For An Online Account Landscaping Around Your Water Meter Sign Up for Emergency Alerts Going Paperless Your FAQ s Answered Avoid Utility Fraud How to Restart Your Water Service Quick Tips Guide to Reduce Reuse and Recycle This Year Water Resources Indoor Water Tips Outdoor Water Tips Additional Resources Water Quality Report 2015 Save It For Life Water Quality FAQs What Not to Flush Cease the Grease Turn on the Tap Helpful Ways to Reduce Your Water Usage Backflow Prevention Explained Whats New Pay Your Bill Construction Activity Corporate Document Login Employment Contact Us Engineer Member Area Home Customer Service Avoid Utility Fraud Avoid Utility Fraud Avoid utility fraud and scams Beware of persons posing as utilities employees At your home or business All of our field employees are required to wear Bonita Springs Utilities uniforms possess official picture identification that contains an employee ID number and drive a Bonita Springs Utilities logoed vehicle If the employee has arrived unannounced and requests access to your home or business you should ask for picture identification and then contact us at 992 0711 to confirm the validity of the visit Report suspicious activity immediately to local police On the phone We have received reports of individuals calling and demanding that customers make a payment immediately otherwise their service will be disconnected The scammers demand that customers put the payment on a credit or prepaid card Be aware that we will never require customers to make payments on a credit or prepaid card and we

    Original URL path: http://www.bsu.us/customer-service/avoid-utility-fraud.html (2016-05-02)
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